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job details

Account Manager – Europe

Employees can work remotely

It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and to try to understand how you might help them before they need to ask for help. You are passionate about bringing people together and building long-term relationships? We are too! And we are looking for an Account Manager to grow our Fintech business in Europe.


Who we are?

The Novatti Group is a fintech company that enables businesses to pay and be paid from any device, anywhere. By using our solutions, businesses can send money internationally, accept payment from consumers both in-store and online, provide prepaid Visa cards, automate their billing, and a whole bunch of other amazing things needed to operate in a digital and increasingly cashless world.

Our clients include everyone from corner stores to start-ups to global organisations, while our key partners are some of the world’s biggest and most innovative companies, including Visa, Apple Pay, Google Pay, and Marqeta. We are listed on the Australia Stock Exchange (ASX) and have operations in multiple countries globally, including China, the Philippines, UK, and US.

Most importantly, we are a fast-growing company that is looking for amazing, talented people who want to join us on our journey and grow with us.


What will you be doing?

As the Account Manager, you will drive continued value and expansion within a portfolio of Alternate Payment accounts and achieve retention and expansion goals. You will ensure Novatti is aligned with the customers’ needs and expectations by working with the Marketing, Transaction and Leadership teams, ensuring the renewal and growth of every customer. You will develop strategic account plans, build senior-level relationships, and demonstrate and measure payment value to ensure renewals and expansion. Importantly, in this role you will:

  • Manage a portfolio of accounts throughout the entire lifecycle and ensure achievements are hit for growth and renewal phases.
  • Develop strategic plans that help customers increase usage of our product.
  • Thoroughly understand customer needs and communicate Novatti’s value proposition to articulate differentiators.
  • Keep the CRM updated with the most recent accurate forecasts, latest activities and next steps. Report on this activity to executive management.
  • Develop all aspects of portfolio pipeline to meet or exceed targets.
  • Negotiate and ensure renewal and growth for existing active customers.
  • Resolve customer concerns and issues and negotiate a resolution.



What would make you a good candidate?

  • You have experience working in the entertainment, gaming or digital currency space and selling in a B2B environment.
  • You have experience using a modern sales tech stack, including Pipedrive, Salesforce, LinkedIn, Customer Success or Project Portfolio Management applications, Business Intelligence Systems, different remote collaboration tools and more.
  • You have experience negotiating business terms with senior management and C-suite executives.
  • You have a strong desire to succeed, and are able to motivate.
  • You have the ability to influence those around you, regardless of role and title and maintain successful relationships with key business contacts.
  • You are motivated by a fast-paced environment where you will have to constantly adapt with a can-do attitude – no two days are the same, seriously!



Does shaping your own future excite you? Are you inspired by blending your passions and career? At Novatti, we are inspired by the curious-minded, diverse thinkers, authentic individuals, and we recognize that no two journeys are the same. Some of the other perks of working with us:

  • Opportunities to learn and accelerated career development.
  • A collaborative, team environment with people who truly love what they do.
  • Regular social activities and celebrations.
  • New office in the heart of buzzing CBD.
  • Flexible work arrangements, including remote working.


Bill Gates once penned “We are changing the world with technology.” If you feel the same, take the leap and apply with us.

To start your application with us, please submit your CV and a cover letter (yep, we do read them) and we will be in touch as soon as we can. Please include the word “#fintechsfuture” at the top of your cover letter so that we know you took the time to read our job ad.


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